1. Introduction
At Lingora, we aim to provide clear and fair refund practices. This policy outlines the terms under which users may request a return or refund for paid services. All purchases are subject to these guidelines. Using our platform implies agreement with the terms below.

2. Eligibility for Refund
Refunds are available within 14 calendar days of purchase for eligible course plans. Only users who have not completed more than 25% of the course may qualify. Requests outside this timeframe will be reviewed individually. All refund decisions are final.

3. How to Request a Refund
To request a refund, send an email to our support team with your full name, order date, and reason. We aim to respond within 5 business days. If the request meets the eligibility criteria, a full refund will be processed. Refunds are made to the original payment method only.

4. Processing Time
Refunds are typically processed within 7 business days of approval. Delays may occur depending on your bank or payment provider. We will notify you when the refund is confirmed. Please note that we do not charge additional processing fees.

5. Exceptions
Refunds are not granted for completed or heavily consumed courses. Accessing downloadable materials may also limit refund eligibility. Special promotional offers may include non-refundable terms, which are stated at purchase. Technical issues must be reported promptly to be considered.

6. Cancellation of Services
You may cancel your course access at any time, but refunds follow the conditions above. Cancellation does not automatically trigger a refund. All recurring plans can be terminated through your user account settings. Future billing will stop once cancellation is confirmed.

7. Quality Assurance
If you are unsatisfied due to course quality, we encourage feedback for internal review. While feedback does not guarantee a refund, it helps us improve our services. We value honest responses and may offer alternative solutions. Your satisfaction is important to us.

8. Policy Changes
Lingora reserves the right to update this refund policy without prior notice. Changes will be reflected on this page. Continued use of our services implies acceptance of any revisions. We recommend reviewing this policy before making a purchase.

📍 Address: 1 Raikes Rd, Johannesburg, 2001, South Africa
📞 Phone: +27 64 174 9523
📧 Email: [email protected]